VERY POOR! I ordered the item on January 27, 2023 and was Charged over $13 on my credit card. The article has been shipped and the tracking number indicates that the item is in Culver City California and has been there for days.This was a Valentine gift for my wife and today is Valentine's Day. You can imagine how upset I am. I am going to send the item back when or if I get it. I will ask my credit card company to take the charge off my credit card. Buying from Knock Knock has been a nightmare and the process of dealing with "SHOP" was worse than a nightmare. I will NEVER deal with either company again Iike I haven't dealt with Amazon for years and never will.