FAQs
Hello and welcome!
Please check out our FAQ below, which covers everything from shipping to shopping the site. If you have a question that’s not answered here, feel free to email us at at consumersupport@hbgusa.com.
Have a question about your order?
Business hours are Monday through Friday, 8:30 a.m. to 5 p.m. (EST). If you have any questions or need help with your order, please email: consumersupport@hbgusa.com. We are closed Saturday and Sundays and all major holidays. If you contact us regarding your order outside of those hours, we'll get back to you as soon as we can the following business day.
Tracking Orders
How can I track my order?
Once your order ships, you’ll receive an email confirmation with tracking to the email provided on the order. If it’s outside of our expected processing window and you still don’t see it, you may need to check your junk mail folder before contacting us. Tracking can also be found in the order information on your account, log in here.
Unfortunately, USPS isn’t required to scan all First-Class and Priority shipments upon arrival at each destination, which means the tracking info can be fairly unreliable. Contacting the carrier directly is often the easiest and quickest way to obtain tracking updates for your package.
Tracking shows as Delivered but I haven’t received it?
Sometimes tracking information is updated by carriers prior to delivery, so your package may arrive in the next day or so. Contacting the carrier directly is often the easiest and quickest way to obtain tracking updates for your package. If you’re still waiting for your package, please feel free to contact us and we’ll do our best to help provide an update.
Making Changes
Unfortunately, we are unable to make any changes to orders after they’ve been placed.
I forgot to add a coupon code to my order, can you apply it for me?
Oops! Unfortunately we aren't able to apply coupon codes after an order has been placed.
Can I change my Shipping Address after my order is placed?
Unfortunately, we are unable to change the shipping address after you have placed your order. To ensure your item arrives at the correct location, please make sure your shipping address is accurate when placing your order. If you anticipate moving near the time of the publication date, we recommend using your new shipping address at the of checkout.
Can I change the shipping service I selected after my order is placed?
Unfortunately, we are unable to make any changes to orders after they’ve been placed.
I’d like to add to my existing order, can I do that after it’s been placed?
Sadly, we cannot add or remove items from orders once they’ve been placed.
Cancel Order
Once you place an order it cannot be canceled. If you do not wish to keep the item(s) ordered, please follow the instructions above under Return Policy.
Orders Placed as Gifts
Can I include a gift message with my order?
Yes, at checkout you can add a gift message up to 140 characters.
Want to know more about Knock Knock?
Who started Knock Knock? actually ... what is Knock Knock?
We thought you'd never ask! Jen Bilik is the founder, owner, and overall head honcho of Knock Knock. The Knock Knock story is one of irreverence, wordplay, and wit, and we're pleased as punch our mission resonates with you.
You have so many great products! who does all the writing?
Aww, we're blushing. On top of the creative geniuses we have at Knock Knock HQ, we work with many external authors. You might peruse our Authors page to get to know them and their unique stories.
I live in ____. Where can I find your products locally?
We recommend calling and asking about what they have in stock if you’re looking for something specific.
I have a genius idea for a product/book/thingy, can I send it to you?
Unfortunately, we’re currently unable to accept unsolicited submissions (aka book manuscripts, product ideas, journal concepts, etc.).
But please keep on keepin’ on and create all the cool stuff anyway! (That’ll show us.)