FAQs

Hello and welcome!

Please check out our FAQ below, which covers everything from shipping to shopping the site. If you have a question that’s not answered here, feel free to reach out.

Have a question about your order?

We ship packages and return emails Monday to Friday: 8:30 a.m. to 5:00 p.m. (PST). We are closed Saturday and Sundays and all major holidays. If you contact us regarding your order outside of those hours, we'll get back to you as soon as we can the following business day.

Tracking Orders

How can I track my order?

Once your order ships, you’ll receive an email confirmation with tracking to the email provided on the order. If it’s outside of our expected processing window and you still don’t see it, you may need to check your junk mail folder before contacting us. Tracking can also be found in the order information on your account, log in here.

Unfortunately, USPS isn’t required to scan all First-Class and Priority shipments upon arrival at each destination, which means the tracking info can be fairly unreliable. Contacting the carrier directly is often the easiest and quickest way to obtain tracking updates for your package.

Tracking shows as Delivered but I haven’t received it?

Sometimes tracking information is updated by carriers prior to delivery, so your package may arrive in the next day or so. Contacting the carrier directly is often the easiest and quickest way to obtain tracking updates for your package. If you’re still waiting for your package, please feel free to contact us and we’ll do our best to help provide an update.

Making Changes

Unfortunately, we are unable to make any changes to orders after they’ve been placed.

I forgot to add a coupon code to my order, can you apply it for me?

Oops! Unfortunately we aren't able to apply coupon codes after an order has been placed. If your coupon code has an expiration date—please contact us. In some cases we are able to extend codes.

Can I change my Shipping Address after my order is placed?

We typically cannot make any changes to orders once they have been placed, if you contact us immediately during business hours (Monday to Friday: 8:30 a.m. to 5:00 p.m. PST) we’ll do our best to help, but sadly, no promises!

Can I change the shipping service I selected after my order is placed?

Unfortunately, we are unable to make any changes to orders after they’ve been placed.

I’d like to add to my existing order, can I do that after it’s been placed?

Sadly, we cannot add or remove items from orders once they’ve been placed. If you have questions about placing an additional order, please contact us.

Cancel Order

Unfortunately, we are unable to make any changes to orders after they’ve been placed, even cancelations. If you contact us immediately during business hours (Monday to Friday: 8:30 a.m. to 5:00 p.m. PST) we’ll do our best to help, but sadly, no promises!

Return Order

See Return Page for details

Orders Placed as Gifts

My order is being sent as a gift, can you include a gift receipt?

No worries, we never include pricing on any of our pack slips (we’ve got your back!).

Can I include a gift message with my order?

Yes, at checkout you can add a gift message up to 140 characters.

Tax Exempt Orders

If shipping outside of California, Nevada or Washington, no Sales Tax will be charged. Enter your shipping address to calculate. If your order is shipping to a recipient in California, Nevada or Washington and you have a Sales Tax Exemption Number, please contact us before placing an order.

Gift Cards

How do digital gift cards work?

Good question! Once your order has been processed we'll email you the digital gift card. You can then forward it to the lucky recipient (or print it out for 'em). Digital gift cards are nonrefundable, and don’t work in retail stores. They can only be redeemed online at https://knockknockstuff.com/ .

In what denominations are your gift cards available?

We offer digital gift cards in the following values: $10, $25, $50, $75, and $100.

I placed an order for some of your products AND a gift card, but I haven’t received my gift card confirmation email. Can you help?

Of course! Your digital gift card confirmation code will be emailed to you once the rest of your order has been processed and is complete.

Can you send me a physical gift card?

Unfortunately not. All of our gift cards are digital only.

How do I redeem my gift card?

During the checkout process you’ll see a box where you can enter discount codes and/or gift card information. If you have a valid discount code, please enter that first, then your digital gift card code.

If your gift card covers the total value of your order, then you can continue through the checkout process, confirm your order and you’re finished! Any balance on your gift card will remain available towards a future purchase.

If your gift card doesn’t cover the full value of your order, don’t worry! You’ll be able to pay the open balance by credit card or via PayPal.

Help! I’m having issues with my digital gift card!

No problem. Please contact us and we’ll help figure out what’s going on. Take a breath, it’s gonna be okay.

I’d like to check the remaining balance on my gift card, how can I do that?

Unfortunately, there’s no way for you to check the balance of your digital gift card online, but if you contact us we can check for you.

Want to know more about Knock Knock?

Who started Knock Knock? actually ... what is Knock Knock?

We thought you'd never ask! Jen Bilik is the founder, owner, and overall head honcho of Knock Knock. The Knock Knock story is one of irreverence, wordplay, and wit, and we're pleased as punch our mission resonates with you.

I work for another brand or am a blogger/influencer. Can we partner for a giveaway or collaboration?

Thanks for asking! Please send all giveaway/collab inquiries to our press contact address. If you like our stuff and think your site aligns with our mission, we'd also love you to join our affiliate network.

You have so many great products! who does all the writing?

Aww, we're blushing. On top of the creative geniuses we have at Knock Knock HQ, we work with many external authors. You might peruse our Authors page to get to know them and their unique stories.

I live in ____. Where can I find your products locally?

Check out our store locator to find the nearest retailer! We recommend calling and asking about what they have in stock if you’re looking for something specific.

I have a genius idea for a product/book/thingy, can I send it to you?

Unfortunately, we’re currently unable to accept unsolicited submissions (aka book manuscripts, product ideas, journal concepts, etc.).

But please keep on keepin’ on and create all the cool stuff anyway! (That’ll show us.)