FAQs

Hello and welcome!

Please check out our FAQ below, which covers everything from shipping to shopping the site. If you have a question that’s not answered here, feel free to reach out.

CAN I ADD TO MY ORDER? I FORGOT SOMETHING.

Unfortunately, we are unable to make adjustments to orders after they’ve been placed.

I PUT IN THE WRONG SHIPPING ADDRESS! CAN YOU FIX IT?

We only have a short window to fix shipping addresses, so if the request is made right after an order is placed, it’s likely that we can fix it. Otherwise, your order is being shipped to the initial address, so please double check your address!

I FORGOT TO ADD MY COUPON CODE WHEN I PLACED MY ORDER! CAN I ADD IT NOW?

Oops! Unfortunately we aren't able to apply coupon codes after an order has been placed. If your coupon code has an expiration dateplease contact us. In some cases we are able to extend codes.

WHAT ARE YOUR BUSINESS HOURS?

We ship packages and return emails Monday to Friday: 8:30 a.m. to 5:00 p.m. (PST). We are closed Saturday and Sundays and all major holidays. If you contact us regarding your order outside of those hours, we'll get back to you as soon as we can.

I LIVE IN ____. DO YOU SHIP TO ME? OR, DO YOU HAVE STORES IN MY TOWN?

We ship worldwide! Check out our shipping info page for more details. We also have over 6,000 stores worldwide that carry our stuff! Check out our store locator to find the nearest retailer to you. We recommend calling and asking about what they have in stock if you’re looking for something specific.

WHO STARTED KNOCK KNOCK? ACTUALLY ... WHAT IS KNOCK KNOCK?

We thought you'd never ask! Jen Bilik is the founder, owner, and overall head honcho of Knock Knock. The Knock Knock story is one of irreverence, wordplay, and wit, and we're pleased as punch our mission resonates with you.

I WORK FOR ANOTHER BRAND OR AM A BLOGGER/INFLUENCER. CAN WE PARTNER FOR A GIVEAWAY OR COLLABORATION?

Thanks for asking! Please send all giveaway/collab inquiries to our press contact address. If you like our stuff and think your site aligns with our mission, we'd also love you to join our affiliate network.

YOU HAVE SO MANY GREAT PRODUCTS! WHO DOES ALL THE WRITING?

Aww, we're blushing. On top of the creative geniuses we have at Knock Knock HQ, we work with many external authors. You might peruse our Authors page to get to know them and their unique stories.