SHIPPING DELAYS

Shipping delays also occur from time to time due to situations outside our control such as the impact of weather-related delays, especially due to winter storms.

Placing an Order

Business hours are Monday through Friday, 8:30 a.m. to 5 p.m. (EST). If you have any questions or need help with your order, please email: consumersupport@hbgusa.com.

Contact Us

We are here to serve you! Expect some delays due to heavy volume during peak periods, especially after November 15 through the end of the year. You may reach us by email at consumersupport@hbgusa.com.

Shipping & Delivery

Where We Ship

Online ordering is available to physical addresses within the United States and Canada.

We can fulfill orders shipping to a USPS PO Box address and APO (Army/Air Post Office), FPO (Fleet Post Office), and DPO (Diplomatic Post Office) addresses. Please note all military and PO Box orders will take an additional 10 business days. However, this service is available only via USPS Priority Mail. Please expect shipping to take up to three weeks, especially during the holidays.

International Orders

The only international destinations we currently ship to is Canada.

Please note that if you choose standard first-class international shipping, we cannot promise your package will arrive by a certain date. Sometimes packages are held up in Customs for seemingly no reason, and transit times vary wildly.

Unfortunately, USPS isn’t required to scan all First-Class and Priority shipments upon arrival at each destination, which means the tracking info can be fairly unreliable. Contacting the local carrier directly is often the easiest and quickest way to obtain tracking updates for your package, along with updates for late deliveries and miss-deliveries. If you’re still waiting for your package, please feel free to contact us we’ll do our best to help provide an update.

Kindly note, we are not responsible for any additional customs tariffs or charges that your country imposes on your package, nor can we predict what they might be.

How We Ship

Orders ship via USPS and UPS. Domestic orders earning FREE SHIPPING! will ship via USPS First Class Mail or USPS Priority Mail, depending on weight (if your package weighs more than 13 oz, it must be shipped via Priority Mail).

All packages are shipped from Lebanon, Indiana, so it can sometimes take 6 or more business days for packages to reach the West Coast via First Class Mail. Priority Mail packages are usually delivered within three days of shipping, but the USPS does not guarantee delivery within a certain time frame for Priority packages (so we can’t either, unfortunately).

Customer Service hours are Monday through Friday, 8:30 a.m. to 5 p.m. (EST), with the exception of major holidays when we will be closed so our employees can enjoy the holidays with their families.

Free Promotional Shipping

From time to time, we may offer free shipping. This applies for economy shipping only within the contiguous US. Free shipping over a minimum order total will be applied to the final order after any discount amount from promo code use is calculated.

Tracking Your Order

We will send you a shipping confirmation email when your order ships. Orders sent via standard shipping and UPS Ground have full tracking information, which will be included in the confirmation email.

Delivery Time

We process all orders on the same day if ordered before 10am (EST), Monday through Friday, excluding holidays. Most orders will ship within 3 business days and will be received within 5–10 business days after successful payment processing. For US post office box address and APO (Army/Air Post Office), FPO (Fleet Post Office), DPO (Diplomatic Post Office), please expect an additional 10 business days.

Holiday Hours

In addition to weekends, our warehouse will be closed on the following dates in 2024: January 1, January 15, February 19, May 27, June 19, July 3-4, September 2, November 22 at 1:00pm ET, November 28-29, December 25-January 1, 2025. We will be taking orders, but we will not be shipping our products on those dates.

Shipping in Multiple Packages

If your order includes several items, they may ship separately and at different times at no extra charge to you. In order to deliver your purchases to you as quickly and efficiently as possible, we group together items that ship from the same warehouse location. This could result in part of your order arriving at a different time, but still within the expected delivery window.

Pre-Orders

What is a pre-order?

A pre-order allows you to reserve a product before its official publication date. By placing your order, you secure and pay for your item in advance, and it will be shipped to you on the publication date.

When will my pre-order be shipped?

Your pre-order will be shipped on the publication date. Please review the product page for the publication date of your item. Publication date can be found under the “Details” dropdown on the product page. Please note that delivery dates may be subject to change.

Can I change my shipping address after placing a pre-order?

Unfortunately, we are unable to change the shipping address after you have placed your order. To ensure your item arrives at the correct location, please make sure your shipping address is accurate when placing your order. If you anticipate moving near the time of the publication date, we recommend using your new shipping address at the of checkout.

Out of Stock

We do our best to keep the website stock as up to date as possible. On occasion, an item may go out of stock between the time your order is placed and the order reaching the warehouse. In this case, your order will be immediately canceled, and your credit card will be credited for the amount you were charged.

Returns & Cancellations

Merchandise ordered directly from knockknockstuff.com will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition, in its original packaging, and must include packing slip or invoice. Returns should be sent to the following address using a trackable method of shipping:

Hachette Book Group
Attn: Returns Department
322 South Enterprise Blvd.
Lebanon, IN 46052

Please contact consumersupport@hbgusa.com. Include your name and order number to ensure that credit is issued promptly and correctly. Once your return has been processed, a refund for the purchase price, excluding any shipping and handling charges, will be issued on the credit card used for the original purchase.

Damaged or Defective Items

If you receive a damaged or defective product, please contact Customer Service. Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery.

Customer Service can be reached via email at consumersupport@hbgusa.com.

Please make sure to provide your order number in the email.

Canceling an Order

Once you place an order it cannot be canceled. If you do not wish to keep the item(s) ordered, please follow the instructions above under Return Policy.

Credit Card Processing

Hachette Book Group does not store credit card information. However, by referring to the original order number, the third party credit card company will be able to retrieve the original credit card information and a refund will be processed. You do not have to provide the information a second time.

Credit cards will be charged for the entire order total at the time the order is placed. If you order a product that is out of stock, we will automatically refund your order.

Sales Tax Collection

Sales tax will be applied where applicable.

Bulk Orders

You can receive a discount on bulk orders. Please visit our Special Markets page.

Promotion Details

Discount applies to Hachette Book Group products only. Brand exclusions and other restrictions may apply. Qualifying amount applies to merchandise only, not value of packaging, applicable taxes, or shipping & handling charges. Offer cannot be combined with any other offers or discounts. The offer is non-transferable and not valid for cash, gift cards, or cash equivalent. No adjustments on previous purchases. Brand exclusions: John Derian and Orbit Gold brand products. To redeem, enter the code at checkout. Discount valid in US only. Hachette Book Group ships to US only.

Price and/or Description Changes

All prices, pictures, and descriptions on this site are subject to change without prior notice. We maintain no responsibility for inadvertent errors. Please contact us within 30 days regarding price or promotion discrepancies. When you place your order with us, you agree to the price and terms indicated on our website. Price differences related to future or past prices in our store or any other store’s prices are nonrefundable. We reserve the right to refuse any sale at any time.