Returns & Cancellations

Merchandise ordered directly from knockknockstuff.com will be accepted for return within 30 days of receipt. The merchandise must be in new and unused condition, in its original packaging, and must include packing slip or invoice. Returns should be sent to the following address using a trackable method of shipping:

Hachette Book Group
Attn: Returns Department
322 South Enterprise Blvd.
Lebanon, IN 46052

Please contact consumersupport@hbgusa.com. Include your name and order number to ensure that credit is issued promptly and correctly. Once your return has been processed, a refund for the purchase price, excluding any shipping and handling charges, will be issued on the credit card used for the original purchase.

Damaged or Defective Items

If you receive a damaged or defective product, please contact Customer Service. Damaged merchandise includes items that have been damaged in shipping. If a shipment arrives at your door with apparent shipping damage, please refuse the delivery.

Customer Service can be reached via email at consumersupport@hbgusa.com.

Please make sure to provide your order number in the email.