Unused, unopened merchandise in original packaging and pristine condition can be returned for a refund or exchange within 30 days of the customer’s receipt of order. Shipping costs will not be refunded. For policies on returns of defective and/or damaged goods, see the Damaged and/or Defective Products section below.
Please follow the instructions below for ALL returns:
- Contact customer service at [email protected] or call 800-656-5662 to obtain a Return Authorization Number (RA#). Please write this number on the box or on the address label. Packages received without an RA# will be refused and returned to sender.
- Packages must be shipped via insured U.S. mail or the traceable parcel carrier of your choice (such as FedEx or UPS). CODs will not be accepted.
- Knock Knock is not responsible for any packages lost by the carrier. Knock Knock will refund ground shipping costs for those items that were shipped in error or received damaged and/or defective.
- Send the package to: Knock Knock / Return Authorization No. ___ / 1635-B Electric Avenue / Venice, CA 90291
- Keep a record of your shipment until you have received a refund or replacement.
All returns require a Return Authorization Number (RA#). Any package returned without an RA# will be refused and returned to sender. Please see above for instructions.
DAMAGED AND/OR DEFECTIVE PRODUCTS
Items shipped in error or received damaged can be returned for refund or exchange within 5 days of customer’s receipt of order. Knock Knock will refund ground shipping costs for the return of any item shipped in error or received damaged and/or defective. Damaged packaging should be kept for inspection by the carrier. Please see above for notification and shipping instructions.
Any product purchased on knockknockstuff.com is guaranteed to be free from defects for a period of 90 days from receipt of your order. If you think your product is defective within the 90-day period, please contact customer service at [email protected] or call 800-656-5662 to arrange for a refund or exchange. Please see above for instructions.
If you did not purchase the item on our website, please contact the retail store where you made your purchase.